Policies

Processing & Shipping
In order to offer our customers the most variety possible, many products are offered for sale and after a customer orders the product we will acquire it from the corresponding wholesaler. This does sometimes add wait times to our pending orders - but it ensures we can offer the most variety possible.

All orders are shipped via expedited mail. Processing times vary order to order, shipping times will be provided by mailing services after the tracking number has been received.

Refund policy
All sales are final. For warranty issues, please contact the distributor directly. Orders that have been packaged and shipped cannot be cancelled.

In-Store Pickup

We are currently allowing orders to be picked up in store - however many of the products we have available may not be currently in our stock.
Please allow 1-2 weeks time for us to acquire these products from our suppliers. You will receive an email when your order is ready for pickup.

If your order is more time sensitive, please contact our shipping department at 604-682-1174 (TUES-FRI between 11:00am - 6:00pm pst) and they can help you find products we have on hand for your order.

When picking up an order in store, please be prepared to provide ID as well of confirmation of your order. Presenting your order confirmation on a device is acceptable.

Name and ID presented must match name used when placing order.

FAQs

Where does Cannabis Culture ship to?
We currently ship to Canada and the U.S. - this includes Northern Provinces as well as P.O. boxes. At this time we are not shipping to any other Countries.

When will I receive my order?
Processing time can vary depending on the product(s) requested. The main reason for this fluctuation is that we may not have all products on hand. In order to offer our customers the most variety possible, many products are offered for sale and after a customer orders the product we will acquire it from the corresponding wholesaler. This does sometimes add wait times to our pending orders - but it ensures we can offer the most variety possible.

What are the shipping options?
All parcels are shipped via Canada Post's expedited shipping method.

What is the return policy?
All sales are final. For warranty issues, please contact the distributor directly. Orders that have been packaged and shipped cannot be cancelled.

What do I do if I never received my order?
Contact us here.

What do I do if I receive a defective order?
If the product is defective, contact the distributor directly. In the unlikely scenario a product arrives with damage, photograph the damage for our records and contact us here.

How do I make changes to an order I’ve already placed?
Please confirm you have entered the shipping address correctly. Orders placed with incorrectly entered addresses will not be reimbursed or resent.

If there is an emergency or urgent change that needs to be made, please contact us here and we will see if there is anything we can do to adjust your order accordingly where possible.

Where are you located?
We’re proudly based out of Vancouver, BC. Our online store operations are based out of our flagship store at 307 West Hastings Street.

How do I contact your company if my question isn’t answered here?
You can contact us by email at shipping@cannabisculture.com, or by phone at (604) 682-1172. Visit the contact page.

Disclaimers

Processing & Shipping
All orders are shipped via expedited mail. Processing times vary order to order, shipping times will be provided by mailing services after the tracking number has been received.

Please confirm you have entered the shipping address correctly. Orders placed with incorrectly entered addresses will not be reimbursed or resent.

Pricing
Online store prices may vary from in-store prices.

Colour accuracy
Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the photography location, slight differences in product finishes over time and other factors. Cannabis Culture Headquarters will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Cannabis Culture Headquarters, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers.